Privacy policy

Introduction

ErF ("ErF," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make purchases, or use our services including merchandise sales, ceramics studio memberships, and event participation.

Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, shipping address, and billing address when you make a purchase or create an account.

Payment Information: Payment details are processed securely through Stripe and our payment processors. We do not store your complete credit card information on our servers.

Account Information: If you create an account for memberships or purchases, we store your login credentials and preferences.

Waiver and Agreement Data: When you sign a liability waiver (such as for Corner Shop memberships), we collect your name, email address, the date and time of signing, and a record of your acknowledgments and consent.

Usage Data: Information about how you interact with our website, including pages visited, time spent on pages, and referring websites.

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders and membership subscriptions
• Send order confirmations, shipping updates, and receipts
• Send copies of signed liability waivers and agreements to you via email
• Communicate with you about events, promotions, and updates (with your consent)
• Manage your account and provide customer support
• Improve our website, products, and services
• Comply with legal obligations

Information Sharing

We may share your information with:

Service Providers: Third parties who assist us in operating our website, processing payments (Stripe), shipping orders, and providing services.

Artists and Promoters: When you buy a ticket to an event, your name, email address, and ticket details are shared with the artists and promoters presenting that event, so they know who is coming and can contact you about the show and their future work. This is stated at checkout. They do not receive your payment details.

Legal Requirements: When required by law or to protect our rights, property, or safety.

We do not sell your personal information to third parties.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze website traffic, and understand how you interact with our site. For more details, please see our Cookie Policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Signed liability waivers and related records are retained for the duration of your membership and for a period thereafter as required for legal and insurance purposes.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us at contact@erf.world.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: contact@erf.world